What is your check in/check out time?
Check-in is from 1500 onwards (self check-in) and checkout is required by 1100. Early check-in/late checkout may be possible but is subject to availability (other guests arriving and departing on the same day) and may be subject to an additional charge.
When will I receive my booking confirmation?
You will receive your confirmation shortly after your booking. Your check-in instructions and other pertinent information you need during your stay will be sent a day before arrival, upon completion of your pre-registration form (via 3rd party site). If for some reason you have not received it, please Contact Us prior to your arrival.
Will I be met on arrival at the serviced apartment?
For your safety and our staff’s safety, we are operating a contactless self-check in. A detailed instruction on collection/drop off of keys will be sent a day prior to your arrival.
How do I collect the keys to the serviced accommodation?
After receiving your completed pre-registration form, you will receive a detailed instruction on how to collect the keys, a day before arrival. We operate a contactless self-check in to ensure your safety.
Why do you take a deposit?
The deposit that we hold off in your credit card will cover for charges in the event of any breakages and damages. The card pre-authorization will be taken 6 days before arrival and will be released once room has been cleared by our staff. For full details, please read our Terms & Conditions under Breakage Cover heading.
What are the methods of payment?
We accept all major credit cards, PayPal or BACS payment.
What is your cancellation policy?
For short stays of less than 14 days, you can cancel up to 7 days before arrival, less initial deposit of 25%. To check our full cancellation charges and long term stay cancellation policy, please read our Terms & Conditions under Cancellation heading. For bookings made through third party sites like Booking.com and Airbnb, their cancellation policy will apply.
Are we allowed to bring pets?
Unfortunately, we can’t allow pets in our property, except for service dogs.
Can we have a party in the serviced apartment?
No, as we want to respect the neighbour and refrain from loud noises that will disturb them. Please refer to our Terms & Conditions under Condition and Use of Property heading for further information.
How many people are allowed in the serviced apartment?
Please refer to each properties’ capacity and bedding configuration in Our Properties.
Do you provide luggage storage facilities?
Unfortunately, we don’t have any store room for your luggage so if you are arriving very early in the morning or leaving late at night, we recommend you book an extra night for your convenience.
What procedures do you have in place in relation to Covid-19?
The health and safety of our guests are our utmost priority, so we have taken all the government guidelines to ensure that we protect you while staying at our property. As a self-contained house, our property already has the advantage over hotels in terms of limiting your contact with others. In addition, we have implemented the following steps to give you further peace of mind.
- Self-check in to minimise contact
- Deep cleaning in between guests’ stay by professional cleaners
- Disinfecting all high touch points in between guests’ stay like switches, remote control, door knobs, etc.
- All linens washed at 60C to effectively kills bacteria and viruses
- Hand sanitiser in the living room
- Digital version of our Guidebook and House Manuals