FAQs

What is your check in/check out time?

Check-in is from 1500 onwards (self check-in) and checkout is required by 1100. Early check-in/late checkout may be possible but is subject to availability (other guests arriving and departing on the same day) and may be subject to an additional charge.

When will I receive my booking confirmation?

You will receive your confirmation shortly after your booking.  Your check-in instructions and other pertinent information you need during your stay will be sent 2 days before arrival, upon completion of your pre-registration form (via 3rd party site).  If for some reason you have not received it, please Contact Us prior to your arrival. 

Will I be met on arrival at the serviced apartment?

We are operating a contactless self-check in.  A detailed instruction on collection/drop off of keys will be sent 2 days prior to your arrival. 

How do I collect the keys to the serviced accommodation?

After receiving your completed pre-registration form, you will receive a detailed instruction on how to collect the keys, a day before arrival.  We operate a contactless self-check in.

Why do you take a deposit?

The deposit that we hold off in your credit card will cover for charges in the event of any breakages and damages.  The card pre-authorization will be taken 6 days before arrival and will be released once room has been cleared by our staff.  For full details, please read our Terms & Conditions under Breakage Cover heading.

What are the methods of payment?

We accept all major credit cards, PayPal or BACS payment.

What is your cancellation policy?

For short stays of less than 14 days, you can cancel up to 7 days before arrival.  To check our full cancellation charges and long term stay cancellation policy, please read our Terms & Conditions under Cancellation heading.  For bookings made through third party sites like Booking.com and Airbnb, their cancellation policy will apply.  

Are you child-friendly?

We welcome children in our properties and can provide a travel cot and high chair (upon request and subject to availability).  We also provide some amenities for kids like kid’s plates & cutleries, colouring books, children books and board games).  

Are you wheelchair accessible?

Unfortunately, we don’t have accessible properties.

Are we allowed to bring pets?

As much as we love pets, unfortunately, we are not allowed to have pets in our property, except for service dogs.

Can we have a party in the serviced apartment?

No, as we want to respect the neighbour and refrain from loud noises that will disturb them.  Please refer to our Terms & Conditions under Condition and Use of Property heading for further information.

How many people are allowed in the serviced apartment?

Please refer to each properties’ capacity and bedding configuration in Our Properties

Do you provide luggage storage facilities?

Unfortunately, we don’t have any store room for your luggage so if you are arriving very early in the morning or leaving late at night, we recommend you book either an extra night or order an early check in/late check out, for your convenience. 

Is there parking?

We have free parking either designated one or street parking, depending on the property you have booked.  Please check Our Properties for full information.